Returns, Refunds & Exchanges
30 days money back guarantee
Don’t think your order is right for you? CULT FILM offers free and easy returns within 30 days after delivery. No questions asked.
Here is a quick returns policy checklist for your reference:
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Is the item within 30 days from the day you received it?
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Is the item in the same condition, as when it first arrived?
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Is the item still in its original packaging?
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Have you contacted us about your return? If not, please contact us at contact@cultfilm.com.hk
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You have the options of refund or exchange.
Please note:
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CULT FILM reserves the rights to withhold any refunds if your original item has not reached our warehouse.
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Exchanges are not allowed if the price difference is more than 20%. - If your exchange item is unavailable, we will proceed to refund you fully.
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If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Refunds and exchanges are handled carefully by us. Actual process and handling time may vary case by case. Please reach out to us immediately about your refund/exchange.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over HKD500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.